Selected as the "Favorite Place to Purchase a Vacuum"
In August, 2009 the readers of Lancaster Newspapers again voted Ristenbatt
Vacuum as the "Favorite Place to Purchase a Vacuum."
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Personal Information Privacy Policy
Ristenbatt Vacuum Cleaner Service is committed to maintaining your
confidence and trust. It is our policy that personal information,
such as your name, postal and e-mail address, telephone number or charge
card information, is private and confidential. Your privacy is
very important to us. To help you maintain control over your personal data
and understand our privacy policy, we are providing this notice. It
explains the guidelines we use for protecting the information you provide
us and the choices you can make about the way your information is
collected and used. These guidelines apply to all online operations as well
as those done via the telephone and in our stores.
Ristenbatt Vacuum Cleaner Service is a proud participant
of their
BBBOnLine® Reliability Program. This program is backed by an organization
noted for its expertise and experience in conducting successful national
self-regulation programs--the Council of Better Business Bureaus. The
mission of BBBOnLine is to promote trust and confidence on the Internet by
advocating ethical online business practices. Further information about
this program is available at
http://www.bbbonline.org.
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The Personal Information We Collect: |
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Our site contains many pages describing products you can order from us.
For your convenience, these contain direct links into our Online Store for Vacuum Cleaner Products.
Orders can also be placed by calling us toll free at
800-413-2778, or via FAX and US Mail. The types of personal information
collected for processing orders are your name, postal or shipping address,
e-mail address, phone number and charge card information.
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The Way We Use Personal Information: |
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The information you provide will be kept confidential and used to
support your customer relationship with Ristenbatt Vacuum Cleaner Service.
For warranty and other internal purposes, we maintain a record of many
products purchased from us including some of the personal information
collected as part of order processing. We use e-mail addresses to
answer the e-mail we receive and to notify customers of the status of their
orders if delayed. Such e-mail addresses are not used for any other purpose
and are not shared with outside parties.
A mailing list is created from personal information collected in the
order process to enable us to present related new products or special
offers to our customers. When providing your personal information, you can
specify that you wish not to be placed on our mailing list. Also, upon
your written request, at any time, we will remove your personal
information from our mailing list. Our mailing list will be used
exclusively by Ristenbatt Vacuum Cleaner Service. We do not share your
personal information with outside parties except to the extent necessary
to complete your order. Also, we do not merge your personal information
with data from outside parties for the purpose of marketing to you.
We use non-identifying and aggregate information to better design our
web site and to share with third parties. For example, we may tell an
advertiser that X number of individuals visited a certain area on our
web site, but we would not disclose anything that could be used to identify
those individuals.
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Internet Commerce and Data Security |
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Ristenbatt Vacuum Cleaner Service is committed to data security with
respect to information collected on our web site as well as over the phone
and in our stores. To prevent unauthorized access, maintain data accuracy,
and ensure the appropriate use of information, we have put in place
appropriate physical, electronic, and managerial procedures to safeguard
and secure the information we collect.
Our secure Online
Store for Vacuum Cleaner Products provides the
industry standard security measures available through a secure server and
your browser called SSL Encryption. Our own Secure Server Digital ID and
its related Authentication Certificate issued by
VeriSign, Inc. will ensure that you are dealing with Ristenbatt Vacuum
Cleaner Service and that your personal information is being protected by
SSL Encryption. It is always wise to check your web browser's Secure Site
Indicator to verify that the entry form is actual secured by a Secure
Server Digital ID before entering personal information on it. All personal
information collected on our site is encrypted before it travels over the
Internet to our site's secure server.
To learn more about data security and how our web site implements
it, see our article on Online Security
of Personal Information.
If you would like to place an order, but do not want to provide your
personal information in our secure Online Store for Vacuum Cleaner Products,
you can do so
by adding items to the online store's shopping cart, then going to
its checkout and selecting the box to create a mail or FAX order form.
(See Ordering via
US Mail or FAX for instructions.)
If you still have questions or prefer to talk to a knowledgeable
salesperson to place an order, please feel free to do so by calling us
toll free at 800-413-2778 during our regular store hours. Our Personal
Information Security Policy applies to all orders placed with us so you
will have the same control over your personal information as you do when
placing orders online.
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How You Can Access Or Correct Your Information |
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You can access your personal information in our records by mailing a
signed and written request for access to Ristenbatt Vacuum Cleaner
Service, 1038 Lancaster Road, Manheim, PA 17545-9747. We require a signed
and written request to better safeguard your information.
You can correct factual errors in your personal information by sending
us a request that credibly shows error. To protect your privacy and
security, we will also take reasonable steps to verify your identity
before granting access or making corrections.
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Accessing Other Web Sites From Our Links |
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Third party internet sites and services accessible through links on our
site have separate privacy and data collection practices, independent of
ours. We have no responsibility nor liability for these independent
policies or actions. You are solely responsible for maintaining the
secrecy of your passwords or any other personal information. Please be
careful and responsible whenever you're online. If you post personal
information online that is accessible to the public, you may receive
unsolicited messages from other parties in return. While we strive to
protect your personal information, Ristenbatt Vacuum Cleaner Service,
cannot ensure or warrant the security of any information you transmit to
us, and you do so at your own risk.
Should you have other questions or concerns about our Personal
Information Privacy Policy, please call us at 800-413-2778, send an
email to davidr@ristenbatt.com
or write to the address below.
PageType: Policies
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