Personal Information Privacy Policy

Ristenbatt Vacuum Cleaner Service is committed to maintaining your confidence and trust. It is our policy that personal information, such as your name, postal and e-mail address, telephone number or charge card information, is private and confidential. Your privacy is very important to us. To help you maintain control over your personal data and understand our privacy policy, we are providing this notice. It explains the guidelines we use for protecting the information you provide us and the choices you can make about the way your information is collected and used. These guidelines apply to all online operations as well as those done via the telephone and in our stores.

Ristenbatt Vacuum Cleaner Service is a proud participant of their BBBOnLine® Reliability Program. This program is backed by an organization noted for its expertise and experience in conducting successful national self-regulation programs--the Council of Better Business Bureaus. The mission of BBBOnLine is to promote trust and confidence on the Internet by advocating ethical online business practices. Further information about this program is available at http://www.bbbonline.org.

	The Personal Information We Collect:

Our site contains many pages describing products you can order from us. For your convenience, these contain direct links into our Online Store for Vacuum Cleaner Products. Orders can also be placed by calling us toll free at 800-413-2778, or via FAX and US Mail. The types of personal information collected for processing orders are your name, postal or shipping address, e-mail address, phone number and charge card information.

	The Way We Use Personal Information:

The information you provide will be kept confidential and used to support your customer relationship with Ristenbatt Vacuum Cleaner Service. For warranty and other internal purposes, we maintain a record of many products purchased from us including some of the personal information collected as part of order processing. We use e-mail addresses to answer the e-mail we receive and to notify customers of the status of their orders if delayed. Such e-mail addresses are not used for any other purpose and are not shared with outside parties.

A mailing list is created from personal information collected in the order process to enable us to present related new products or special offers to our customers. When providing your personal information, you can specify that you wish not to be placed on our mailing list. Also, upon your written request, at any time, we will remove your personal information from our mailing list. Our mailing list will be used exclusively by Ristenbatt Vacuum Cleaner Service. We do not share your personal information with outside parties except to the extent necessary to complete your order. Also, we do not merge your personal information with data from outside parties for the purpose of marketing to you.

We use non-identifying and aggregate information to better design our web site and to share with third parties. For example, we may tell an advertiser that X number of individuals visited a certain area on our web site, but we would not disclose anything that could be used to identify those individuals.

	Internet Commerce and Data Security

Ristenbatt Vacuum Cleaner Service is committed to data security with respect to information collected on our web site as well as over the phone and in our stores. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Our secure Online Store for Vacuum Cleaner Products provides the industry standard security measures available through a secure server and your browser called SSL Encryption. Our own Secure Server Digital ID and its related Authentication Certificate issued by VeriSign, Inc. will ensure that you are dealing with Ristenbatt Vacuum Cleaner Service and that your personal information is being protected by SSL Encryption. It is always wise to check your web browser's Secure Site Indicator to verify that the entry form is actual secured by a Secure Server Digital ID before entering personal information on it. All personal information collected on our site is encrypted before it travels over the Internet to our site's secure server. To learn more about data security and how our web site implements it, see our article on Online Security of Personal Information.

If you would like to place an order, but do not want to provide your personal information in our secure Online Store for Vacuum Cleaner Products, you can do so by adding items to the online store's shopping cart, then going to its checkout and selecting the box to create a mail or FAX order form. (See Ordering via US Mail or FAX for instructions.)

If you still have questions or prefer to talk to a knowledgeable salesperson to place an order, please feel free to do so by calling us toll free at 800-413-2778 during our regular store hours. Our Personal Information Security Policy applies to all orders placed with us so you will have the same control over your personal information as you do when placing orders online.

	How You Can Access Or Correct Your Information

You can access your personal information in our records by mailing a signed and written request for access to Ristenbatt Vacuum Cleaner Service, 1038 Lancaster Road, Manheim, PA 17545-9747. We require a signed and written request to better safeguard your information.

You can correct factual errors in your personal information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

	Accessing Other Web Sites From Our Links

Third party internet sites and services accessible through links on our site have separate privacy and data collection practices, independent of ours. We have no responsibility nor liability for these independent policies or actions. You are solely responsible for maintaining the secrecy of your passwords or any other personal information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Ristenbatt Vacuum Cleaner Service, cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

	How To Contact Us

Should you have other questions or concerns about our Personal Information Privacy Policy, please call us at 800-413-2778, send an email to davidr@ristenbatt.com or write to the address below.

Copyright © 1997 - 2002 Ristenbatt Vacuum Cleaner Service, Inc. - All rights reserved.
Voice: 800-413-2778 or 717-665-5126 | FAX: 717-665-3263 | e-mail: sales@ristenbatt.com